The following delivery policy only applies to purchases made online at www.refereeglobal.com, a platform operated by Arbitre-Équipement inc. (hereafter “RefereeGlobal” or “us”).
By making a purchase on this site, you agree that you have read and accepted this delivery policy.
The order will be processed within a 24-working-hours window after receipt of the payment confirmation. In some cases, the payment platform operator (who is a third party) may take additional time before approving your payment, in which case what may appear to be a late delivery will occur. Please note that we take all the necessary measures to process your order within the time limit above.
Expedited delivery, standard delivery and free delivery to the Club are delivered through an independant delivery service (most of the time, Canada Post and USPS). The mentioned deadlines are only indicative. Additional delays may occur due to some issues or changes in our prescriber’s operations. On request or automatically, you will have access to the tracking number of your order to estimate the final delivery date.
Delivery to the Nation Sport store in Boucherville (QC, CAN) or to the IFOOT Sports store in Blainville (QC, CAN) is made by one of our partners. Your order should be forwarded to the pickup location within 7 days, but we suggest that you contact the relevant store in order to make sure your order is at the location upon your visit. Although we put everything in place to prevent delays, we are not responsible for failure to meet delivery deadlines.
We visually check all of our products before shipment. If, however, you receive a damaged product, consult our Return policy for the steps to follow.
Your order, upon shipment, is no longer under the responsability of RefereeGlobal from the moment it is given to another entity (the prescriber of the delivery service or the customer). If damages occur to the order while under our responsability, we will replace it without additionnal charges. Otherwise, please refer to the Return policy.
In the event of any discrepancy with the French delivery policy, the latter prevails.